PhotoTagPRODUCT SUPPORT / PhotoTag
A little guidance. A lot of peace of mind.

PhotoTag
Setup & Support

Get set up, make it yours, and find the help you need. Your PhotoTag guides, all in one place.

Set up your PhotoTag Get in touch
01 / GET STARTED

A smooth start, your way.

Choose your phone, then personalize your display.

01

iPhone / Apple Find My

Find the PhotoTag setup guide for your iPhone. Keep your PhotoTag and phone nearby while following the instructions.

iPhone setup guide ↗
02

Android / Google Find Hub

Find the PhotoTag setup guide for your Android phone. Use the instructions for your phone’s finding network.

Android setup guide ↗
03

Make the display yours

Learn how to upload a photo to your E-Ink display with the PhotoTag photo guide.

Photo upload guide ↗
iPhone setup — step by step
  1. Use an iPhone running iOS 14 or later. Sign in to your Apple Account, enable Find My, and turn on Bluetooth. Keep PhotoTag nearby.
  2. Press the Contact button once to wake PhotoTag.
  3. Open Find My → Items → Add Item → Other Supported Item (or Add Other Item). Do not choose Add AirTag.
  4. When PhotoTag appears, tap Connect. Enter a name, choose an emoji, and follow the prompts to finish.
Android setup — step by step
  1. Use an Android phone running Android 11 or later with Google Find Hub. Connect to the internet, turn on Bluetooth, sign in to your Google Account, and enable the required location permissions.
  2. Bring PhotoTag close to your phone and press the Contact button once to wake it.
  3. Wait for the Google Fast Pair pop-up for PhotoTag. Tap Connect → Continue → Open App.
  4. If the pop-up does not appear, restart your phone and try again. See the connection FAQ below for further troubleshooting.
Uploading photos — step by step
  1. Install the PhotoTag app from the App Store or Google Play. Choose the app identified in the supplied manual.
  2. Press the Contact button once to wake PhotoTag.
  3. In the PhotoTag app, open Device Management from the lower-left icon. Tap the add-device (+) control at the lower right.
  4. Select your PhotoTag from the search results and connect. Use the image editor or business card editor, then transfer your content.
  5. Wait for the E-Ink screen to finish refreshing before the next operation. Press Contact briefly to switch between your image and business card.

Keep Bluetooth enabled and make sure another nearby phone is not already connected to your PhotoTag in the app.

Switching phones or finding networks? Check the PhotoTag reset instructions before pairing again. Battery & Reset →

02 / WATCH & LEARN

A guide for every first.

Watch the setup and FAQ videos right here, without leaving this page.

iPhone / Apple Find My

Android / Google Find Hub

FAQ & Troubleshooting

03 / YOUR QUESTIONS, ANSWERED

Frequently asked questions

PhotoTagWhy can’t Find My or Find Hub connect to PhotoTag?
  1. Press the Contact/function button once. Check that the device beeps and switches images.
  2. Check your internet connection, Bluetooth, background app refresh, and the location permissions required by Find My or Find Hub. Try switching between Wi-Fi and cellular data.
  3. Update your phone system and Find My or Find Hub, then restart your phone.
  4. On iPhone, select Add Other Item / Other Supported Item rather than Add AirTag. On Android, restart the phone and clear the app cache if the pairing pop-up does not appear.
  5. If it still will not connect, remove the device from the previously linked account, then reset it: press Contact four times quickly, and hold the fifth press until you hear a tone. Pair again.
PhotoTagWhy isn’t my PhotoTag location updating promptly?

Location updates depend on nearby devices in the finding network associated with your paired phone. Sparse device coverage, metal objects, and thick obstructions can slow or prevent updates.

Low battery can reduce Bluetooth transmission frequency. Replace the CR2032 battery if it is low. Restart the phone and refresh Find My or Find Hub if the location appears stale.

PhotoTagHow is my PhotoTag location privacy protected?

Your device does not store its location history locally. Devices relaying its location remain anonymous, and location data is encrypted during the finding process. Manage access through the finding service linked to your account.

PhotoTagHow do I pair my PhotoTag with a new phone?

First remove PhotoTag from Find My or Find Hub on the previously paired phone. Then manually reset it and follow the setup instructions to pair with the new phone. Reset by pressing Contact four times quickly, then holding the fifth press until the tone sounds.

Resetting PhotoTag deletes locally stored images and business cards.

PhotoTagWhy can’t the PhotoTag app find my PhotoTag or synchronize images?
  1. Turn on Bluetooth. Press Contact once to wake the device; a notification sound confirms it is awake.
  2. Check that another nearby phone is not connected to this device in the PhotoTag app.
  3. If several devices are nearby, confirm you selected the correct one.
  4. Move away from strong electromagnetic interference and try again.

If these steps do not work, remove the device from its finding service before resetting it. Reset PhotoTag, remove the battery for 1–2 minutes, reinstall it, then reopen the PhotoTag app and reconnect.

PhotoTagWhy does my PhotoTag battery drain quickly?

Frequent Play Sound requests and image uploads consume battery power more quickly. Keep the device dry; excessive humidity can cause short circuits, rapid battery drain, or internal damage.

Use a genuine CR2032 coin cell battery.

PhotoWalletWhy can’t Find My or Find Hub connect to PhotoWallet?
  1. Press the Contact/function button once. Check that the device beeps and switches images.
  2. Check your internet connection, Bluetooth, background app refresh, and the location permissions required by Find My or Find Hub. Try switching between Wi-Fi and cellular data.
  3. Update your phone system and Find My or Find Hub, then restart your phone.
  4. On iPhone, select Add Other Item / Other Supported Item rather than Add AirTag. On Android, restart the phone and clear the app cache if the pairing pop-up does not appear.
  5. If it still will not connect, remove the device from the previously linked account, then reset it: press Contact four times quickly, and hold the fifth press until you hear a tone. Pair again.
PhotoWalletWhy isn’t my PhotoWallet location updating promptly?

Location updates depend on nearby devices in the finding network associated with your paired phone. Sparse device coverage, metal objects, and thick obstructions can slow or prevent updates.

Low battery can reduce Bluetooth transmission frequency. Keep PhotoWallet sufficiently charged. Restart the phone and refresh Find My or Find Hub if the location appears stale.

PhotoWalletHow is my PhotoWallet location privacy protected?

Your device does not store its location history locally. Devices relaying its location remain anonymous, and location data is encrypted during the finding process. Manage access through the finding service linked to your account.

PhotoWalletHow do I pair my PhotoWallet with a new phone?

First remove PhotoWallet from Find My or Find Hub on the previously paired phone. Then manually reset it and follow the setup instructions to pair with the new phone. Reset by pressing Contact four times quickly, then holding the fifth press until the tone sounds.

PhotoWalletWhy can’t the PhotoTag app find my PhotoWallet or synchronize images?
  1. Turn on Bluetooth. Press Contact once to wake the device; a notification sound confirms it is awake.
  2. Check that another nearby phone is not connected to this device in the PhotoTag app.
  3. If several devices are nearby, confirm you selected the correct one.
  4. Move away from strong electromagnetic interference and try again.

If these steps do not work, remove the device from its finding service before resetting it. Reset PhotoWallet, restart your phone, reopen the PhotoTag app, and reconnect.

PhotoWalletWhy does my PhotoWallet battery drain quickly?

Frequent Play Sound requests and image uploads consume battery power more quickly. Keep the device dry; excessive humidity can cause short circuits, rapid battery drain, or internal damage.

Use a certified wireless charger.

04 / KEEP IT HANDY

The PhotoTag user manual

Your reference for setup, everyday use, and care.

View Online ↗Download PDF ↓
Read the PhotoTag user guide online

Before you start

Use Apple Find My on iOS 14 or later, or Google Find Hub on Android 11 or later. Use the PhotoTag app to transfer images and business cards.

Apple Find My setup

  1. Use an iPhone running iOS 14 or later. Sign in to your Apple Account, enable Find My, and turn on Bluetooth. Keep PhotoTag nearby.
  2. Press the Contact button once to wake PhotoTag.
  3. Open Find My → Items → Add Item → Other Supported Item (or Add Other Item). Do not choose Add AirTag.
  4. When PhotoTag appears, tap Connect. Enter a name, choose an emoji, and follow the prompts to finish.

Google Find Hub setup

  1. Use an Android phone running Android 11 or later with Google Find Hub. Connect to the internet, turn on Bluetooth, sign in to your Google Account, and enable the required location permissions.
  2. Bring PhotoTag close to your phone and press the Contact button once to wake it.
  3. Wait for the Google Fast Pair pop-up for PhotoTag. Tap Connect → Continue → Open App.
  4. If the pop-up does not appear, restart your phone and try again. See the connection FAQ below for further troubleshooting.

Uploading photos

  1. Install the PhotoTag app from the App Store or Google Play. Choose the app identified in the supplied manual.
  2. Press the Contact button once to wake PhotoTag.
  3. In the PhotoTag app, open Device Management from the lower-left icon. Tap the add-device (+) control at the lower right.
  4. Select your PhotoTag from the search results and connect. Use the image editor or business card editor, then transfer your content.
  5. Wait for the E-Ink screen to finish refreshing before the next operation. Press Contact briefly to switch between your image and business card.

Keep Bluetooth enabled and make sure another nearby phone is not already connected to your PhotoTag in the app.

Remove PhotoTag before changing phones

In Find My, open Items, select PhotoTag, scroll down and choose Remove Item → Remove. In Find Hub, open Devices, select PhotoTag, open the gear/settings menu and choose Remove from Find Hub → Remove. Then reset the device before pairing with the new phone.

Battery replacement

  1. Locate the small black triangle on the back of PhotoTag.
  2. Find the notch near the triangle, where the rear cover meets the metal frame.
  3. Carefully open the rear cover at the notch. Do not use a sharp object to remove the battery.
  4. Replace the battery with a new CR2032 3V coin cell, with the positive (+), marked side facing outward. Refit the rear cover securely.

Keep button batteries away from children. If a battery may have been swallowed or placed inside the body, seek medical help immediately.

PhotoWallet is different: use a certified wireless charger. These battery replacement steps apply to PhotoTag only.

Factory reset

Before pairing with a different phone, remove the device from Find My or Find Hub on the previously paired phone.

  1. Quickly press the Contact button four times.
  2. On the fifth press, hold the button until you hear the reset tone, then release it.
  3. Follow the setup guide to pair again.

A factory reset deletes images and business cards stored on PhotoTag.

This online guide covers the main operating steps. Download the supplied English PDF for the original illustrations, complete manual, and regulatory and safety information.

Can’t find the manual you need? Request it from support.

05 / CARE & TROUBLESHOOTING

Battery Replacement & Reset

Use the instructions written for your PhotoTag model.

Replacing the PhotoTag battery
  1. Locate the small black triangle on the back of PhotoTag.
  2. Find the notch near the triangle, where the rear cover meets the metal frame.
  3. Carefully open the rear cover at the notch. Do not use a sharp object to remove the battery.
  4. Replace the battery with a new CR2032 3V coin cell, with the positive (+), marked side facing outward. Refit the rear cover securely.

Keep button batteries away from children. If a battery may have been swallowed or placed inside the body, seek medical help immediately.

PhotoWallet is different: use a certified wireless charger. These battery replacement steps apply to PhotoTag only.

Resetting your PhotoTag

Before pairing with a different phone, remove the device from Find My or Find Hub on the previously paired phone.

  1. Quickly press the Contact button four times.
  2. On the fifth press, hold the button until you hear the reset tone, then release it.
  3. Follow the setup guide to pair again.

A factory reset deletes images and business cards stored on PhotoTag.

06 / WE’RE HERE TO HELP

Let’s get it sorted.

Setup question or product issue? Talk to the PhotoTag team.

Contact Support

Tell us what you need help with and which phone you use.

service@phototag.shop

Have your order number ready if your question is about a purchase.

Warranty support

Send us your order details and describe the issue. We’ll help you with the next steps.

Please keep your PhotoTag and proof of purchase available.

Warranty Support

Use this form for support requests. Please do not include payment details or passwords. Privacy policy