Shipping Policy
Shipping Origin
Orders are shipped from our China warehouse or U.S. warehouse, depending on product availability and destination.
Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
During peak periods, processing time may extend up to 3–5 business days.
Shipping Methods & Carriers
We ship using reliable international logistics providers, including YunExpress and postal services (with local last-mile carriers such as USPS or equivalent regional postal operators).
Shipping method and final carrier may vary depending on destination and local delivery conditions.
Estimated Shipping Time (After Dispatch)
-
Southeast Asia: 1–7 business days
-
United States: 3–15 business days
-
Europe: 5–15 business days
-
Middle East: 9–25 business days
-
Other Regions: 7–25 business days
Delivery times are estimates and may vary due to customs clearance, weather conditions, carrier capacity, or other factors beyond our control.
Tracking Information
Tracking updates may take 24–72 hours to become available after the shipping label is created.
Order Cancellation
Orders may be cancelled before shipment.
Once an order has been shipped, it cannot be cancelled.
Failed Delivery / Incorrect Address
Please ensure that your shipping address is complete and accurate.
If a package is returned due to an incorrect address, failed delivery attempts, refusal, or unclaimed shipment, additional reshipping fees may apply.
Customs, Duties & Taxes
International shipments may be subject to customs duties, taxes, or clearance fees imposed by the destination country.
Such charges are the responsibility of the customer unless otherwise stated.
Contact Us
For any shipping-related questions, please contact us at
📧 service@phototag.shop