FAQ

Does using PhotoTag have a distance limitation?... or will it work a mile away from my phone?
Every smartphone acts like a base station: PhotoTag continuously uses Bluetooth to obtain GPS locations from nearby phones. It then uploads the location data to the backend via the detected phones, meaning there’s no distance limitation.

Does this product support IOS and Android simultaneously?
Currently, it is not supported because our tests have shown that supporting both systems simultaneously results in excessive power consumption. We recommend purchasing multiple PhotoTags. Thank you for your understanding.

How often is the location updated, min, max, typical/average times?
The update frequency mainly depends on nearby devices since our Bluetooth broadcasts in real-time.
Right now, the range covers a 50-meter diameter, and we're still fine-tuning it. We expect to optimize it further to 70-80 meters.

Are nearby phones notified that the tag is nearby?
When PhotoTag comes within range of Apple or Android devices in the Find My network, those devices will securely relay its location to the iOS and Android cloud—all silently, without any notifications.

Are there and subscriptions or ongoing fees to use the tacking function?
No additional fees are required. Whether you have an iPhone or an Android phone, you can use the tracking feature directly.

Can the battery be replaced?
Absolutely! The battery is a 2032 coin cell battery, and if you support PhotoTag, we will provide a free replacement battery, which will be shipped along with your order.

Why use a removable battery cell instead a built-in battery?
We’ve had an internal discussion about whether to use rechargeable batteries or button batteries for PhotoTag. Since each button battery can last up to 10 months, it offers a more stable and economical solution compared to recharging.

What colors can it display？
The four-color e-ink display supports black, white, red, and yellow.